Refund and Credit Policy
You can ask for a full refund minus network fees within 48 hours of payment if you have not opened any trade scenario in that period. [TO BE CONFIRMED]
After 48 hours, or once a scenario has been opened, the 30-day plan is not refundable.
Overpayments and unused days from an upgrade are kept as credit and used for renewals or upgrades. Credit has no cash value, earns no interest and cannot be withdrawn. [TO BE CONFIRMED BY COUNSEL]
Funds sent on a network other than the one shown on the invoice, or as a different token, cannot be recovered.
Payments arriving within 24 hours after an invoice expires are still matched. A partial payment keeps the invoice open for the difference for 24 hours.
If GX cannot open trades for more than 1 hour because of a GX-side failure, affected accounts are extended day for day.